Dubai Electricity and Water Authority (Dewa) has revolutionized its deposit refund process, enabling customers to receive refunds of up to Dh4,000 in just 30 minutes. This marks a significant improvement from the previous four-day processing time, thanks to a newly automated system. The upgraded process incorporates advanced validation checks, allowing direct bank transfers to customer accounts without manual intervention, ensuring enhanced speed, accuracy, and reliability. This innovation aligns with Dewa’s broader digital transformation efforts, which include the recent launch of the updated Smart Living Programme on October 18. The programme leverages artificial intelligence to provide hyper-personalized recommendations for reducing electricity and water consumption by comparing individual usage with neighborhood averages. Customers can access these insights through the Dewa app, fostering greater awareness and efficiency in resource consumption. Dr. Ali Rashed Bin Ghaith Alsuwaidi, Dewa’s Chief Innovation Officer, emphasized the programme’s role in promoting sustainable living. This development underscores Dewa’s commitment to leveraging technology to enhance customer experience and operational efficiency.
Dubai: Dewa customers can now receive deposit refunds of up to Dh4,000 in just 30 minutes
