In a significant move aimed at enhancing passenger rights and streamlining air travel processes, India’s Directorate General of Civil Aviation (DGCA) has proposed a series of transformative changes to air ticket refund and cancellation policies. The draft Civil Aviation Requirement (CAR), released on November 4, 2025, introduces measures designed to address long-standing grievances related to ticket refunds and cancellations.
One of the most notable proposals is the introduction of a 48-hour ‘look-in period’ post-booking, during which passengers can cancel or amend their tickets without incurring additional charges, except for the standard fare. However, this provision will not apply to flights departing within five days for domestic routes or 15 days for international routes when tickets are booked directly through airline websites.
The DGCA has also emphasized that the responsibility for processing refunds for tickets purchased via travel agents or portals will rest solely with the airlines, as these agents act as their representatives. Additionally, airlines are mandated to complete the refund process within 21 working days.
Other key proposals include waiving charges for name corrections made within 24 hours of booking and offering refunds or credit shells for cancellations due to medical emergencies. These changes come in response to widespread concerns over delays and complexities in air ticket refunds.
The DGCA has invited feedback from stakeholders on the draft CAR until November 30, 2025, marking a step toward more consumer-friendly aviation regulations in India.