Ajman Bank has inaugurated a groundbreaking Digital Extension initiative, marking a significant advancement in its portfolio of intelligent, customer-focused financial services. This innovative platform is engineered to deliver seamless access to essential banking operations through a technologically sophisticated environment, enhancing both efficiency and convenience while upholding rigorous standards of service quality and Shariah compliance.
The Digital Extension facilitates instantaneous account openings via iPad-enabled onboarding systems, provides smart digital assistance, and enables customers to execute numerous critical banking transactions digitally. Available services encompass IBAN certificate issuance, liability and clearance certificates, reference letters, detailed bank statements, and SWIFT message confirmations. Additionally, customers can digitally update personal information including email addresses and mobile numbers, and submit postponement requests through a fully streamlined digital process.
Faizal Kundil, Head of Consumer Banking at Ajman Bank, emphasized the practical implications of this development: ‘This launch signifies a tangible evolution in our service delivery methodology. We are dedicated to simplifying routine banking, minimizing processing durations, and ensuring customers can conduct essential transactions with maximum efficiency, all while maintaining robust governance, security, and Shariah compliance.’
The initiative incorporates automation and intelligent technologies to navigate customers through their banking requirements, resulting in accelerated turnaround times, improved consistency, and an elevated overall experience. This digital expansion complements the bank’s physical branch network while supporting its comprehensive transformation strategy across digital services and operational frameworks.
Mohammed Mardas, Head of Distribution at Ajman Bank, noted the paradigm shift in retail banking: ‘Contemporary customers demand immediacy, transparency, and autonomy whether opening accounts, requesting documentation, or managing daily banking activities. By integrating instant account opening, intelligent digital assistance, and an extensive array of self-service transactions, we empower customers to complete crucial procedures seamlessly, eliminating reliance on physical counters or manual processing.’
This strategic move reflects Ajman Bank’s commitment to modernizing service delivery mechanisms and responding to dynamically evolving customer expectations regarding speed, accessibility, and user experience.