Dubai’s Roads and Transport Authority (RTA) has elevated the standards of service excellence by recognizing 200 outstanding delivery riders in a prestigious ceremony held at the Dubai Police Officers Club on January 29, 2026. The event marked the second edition of the Delivery Sector Excellence Award, a groundbreaking regional initiative designed to acknowledge the critical role delivery personnel play in Dubai’s commercial ecosystem.
The awards ceremony distinguished riders across three tiers of excellence: 50 Gold category recipients, 60 Silver category honorees, and 90 Bronze category awardees, with financial rewards scaled according to achievement levels. Selection criteria emphasized impeccable service records, including zero complaints, traffic violations, and accidents, combined with exceptional performance evaluations.
Beyond individual recognition, the awards program celebrated organizational excellence across multiple categories. Elite Zone Delivery Services, Zone Delivery Services, and Zajel Logistics Services received top honors as Best Delivery Companies, while DB L.L.C (Delivery Hero/Talabat), Careem Delivery Services, and Motoboy Delivery Services were recognized as Best Delivery Companies via Platforms and Smart Applications.
Majid Al Futtaim Group received the Best Partner Award for its substantial contributions to RTA’s strategic objectives, particularly through maintaining water dispensers at rider rest areas and supporting quality of life initiatives for delivery personnel.
Mattar Al Tayer, RTA Director General and Chairman of the Board of Executive Directors, emphasized the sector’s growing importance: ‘The delivery sector has become a core pillar of Dubai’s commercial and logistics transport ecosystem, requiring advanced governance that balances service efficiency with safety and quality of life protection.’
Lieutenant General Abdullah Khalifa Al Marri, Commander-in-Chief of Dubai Police, highlighted the alignment between the awards program and Dubai’s Road Safety Strategy, noting that ‘traffic safety represents one of Dubai Police’s strategic pillars and remains at the forefront of policing priorities.’
The initiative represents a comprehensive approach to enhancing service quality while promoting strict adherence to traffic regulations and occupational safety standards across Dubai’s rapidly growing delivery sector.