The Indian Ministry of Civil Aviation has announced a comprehensive high-level investigation into the operational collapse of IndiGo Airlines that resulted in massive flight disruptions across the country on December 5th, 2025. The unprecedented service failure led to the cancellation of over 500 flights, severely impacting both domestic arrivals and departures at multiple major airports.
The ministerial inquiry will conduct a thorough examination of the systemic failures within India’s largest carrier, establish accountability where warranted, and develop concrete measures to prevent recurrence of such widespread travel disruptions. The investigation aims to ensure passenger rights are protected and that similar operational crises do not occur in the future.
In response to the escalating situation, authorities established a 24/7 control room with dedicated hotlines (011-24610843, 011-24693963, 096503-91859) to monitor developments in real-time and facilitate immediate issue resolution. The Directorate General of Civil Aviation concurrently granted IndiGo a temporary, one-time exemption from specific crew duty regulations to assist in stabilizing operations.
The airline has been mandated to implement immediate corrective measures with the Ministry projecting a gradual normalization of services beginning within 24 hours. ‘We anticipate that complete restoration of services will be achieved within the next three days,’ stated the Ministry, emphasizing their expectation of full operational recovery by December 8th, 2025.