South Africa’s outsourcing industry, encompassing accountancy support, call centers, and IT services, is experiencing robust growth, providing a lifeline in a country grappling with a 33% unemployment rate. The sector, which now contributes 35 billion rand ($2 billion) annually to the economy, has become a beacon of opportunity for many South Africans, including Esethu Dywili, a 31-year-old accountant whose career in outsourced financial services has enabled him to build a new home for his family in the Eastern Cape province.
