Shanghai Pudong International Airport has secured its position as the premier aviation hub in the Asia-Pacific region by winning the 2025 Airport Service Quality (ASQ) Customer Experience Award for airports handling over 40 million passengers annually. This marks the sixth consecutive year that the airport has received this prestigious recognition from Airports Council International (ACI), the global trade association for airports.
The award is determined through ACI’s comprehensive ASQ program, which collects real-time passenger feedback through departure and arrival surveys. The evaluation encompasses 31 distinct service indicators across eight critical operational dimensions, establishing it as the aviation industry’s most authoritative customer satisfaction benchmark.
Operational data for 2025 reveals significant growth trajectories, with the airport processing 84.99 million passenger movements through 557,000 aircraft take-offs and landings. These figures represent year-on-year increases of 10.7% and 5.5% respectively, underscoring the airport’s expanding capacity and efficiency.
A notable highlight was the 14% surge in transit passengers, which reached 13.75 million annually. This growth is attributed to strategic enhancements in transit services including streamlined customs processing, optimized border inspection procedures, efficient security checks, and improved passenger amenities such as resting cabins, shower facilities, and dedicated overnight rest areas.
The consecutive recognition solidifies Shanghai Pudong’s status as a world-class aviation facility that successfully balances operational scale with service quality, setting industry standards for passenger experience in high-volume airport operations.