Shanghai Disney Resort has announced a significant overhaul of its ticket refund policy, transitioning from its current no-refund approach to a structured tiered system effective January 12, 2026. The updated policy introduces refund flexibility for standard-priced tickets purchased through official channels, marking a substantial shift in the resort’s visitor accommodation strategy.
Under the new guidelines, guests will receive full refunds when canceling reservations at least seven days prior to their scheduled visit. For cancellations occurring between six days and one day before the planned visit date, an 80-yuan (approximately $11.30) service fee will be deducted per ticket. The policy maintains that no refunds will be processed on or after the scheduled visit date.
The resort management stated that this policy revision aims to provide enhanced flexibility and convenience for visitors, allowing them to better manage unexpected changes to travel itineraries. The updated system applies to both one-day and two-day standard-priced tickets, including Disney Dream Day packages. For multi-day tickets, refund eligibility will be determined based on the first day of the planned visit.
To facilitate the new refund process, the resort has established dual processing channels. Guests can initiate refunds through the resort’s digital platforms or seek assistance via the reservation center before their scheduled visit date. The policy also addresses supplementary products, allowing complimentary cancellation of additional services such as early park entry passes or Disney Premier Access purchased alongside refunded tickets.
Important limitations apply to promotional tickets and previously modified reservations, which will remain ineligible for refunds. The policy covers tickets purchased through direct channels including the resort’s website, mobile application, official WeChat account, reservation center, and authorized flagship stores on major Chinese e-commerce platforms including Douyin, JD.com, and Fliggy. Visitors who purchased through authorized third-party partners are advised to consult their original point of purchase regarding applicable refund policies.