Dubai’s emergency response systems were put to the test during severe weather conditions that struck the United Arab Emirates on December 18-19, 2025, with police authorities managing an extraordinary volume of public inquiries. The Dubai Police Command-and-Control Centre documented 39,299 incoming calls across a challenging 48-hour period as heavy rains and strong winds battered the region.
The emergency hotline (999) received 32,391 urgent calls while the non-emergency helpline (901) handled 6,908 additional requests. Beyond traditional phone communications, the police department’s digital infrastructure processed 427 email inquiries and 1,690 live chat sessions through their official website, ensuring residents received timely guidance and support during the weather emergency.
Police officials publicly commended the exceptional dedication demonstrated by teams operating at both the Command-and-Control Centre and the 901 Contact Centre, highlighting their professional and swift response capabilities throughout the crisis. The adverse weather conditions prompted nationwide safety alerts as authorities worked continuously to minimize public disruption and maintain traffic management systems.
Neighboring emirate Sharjah experienced similar operational challenges, with municipal authorities responding to 522 waterlogging reports and seven incidents of fallen trees. The Sharjah 993 call center operated at maximum capacity, establishing dedicated communication channels with police departments and field teams to enhance coordination and response efficiency during the emergency situation.