分类: technology

  • Voxtron eyes AI-driven growth in UAE’s customer experience market

    Voxtron eyes AI-driven growth in UAE’s customer experience market

    As the UAE accelerates its digital transformation, Voxtron Middle East is emerging as a key player in revolutionizing customer experience (CX) through artificial intelligence (AI). Established in 2010, the Dubai-based systems integrator has expanded its offerings from omnichannel contact centers to comprehensive customer engagement ecosystems powered by AI. With over 250 clients across the Middle East, Voxtron is leveraging its expertise to meet the evolving demands of businesses and consumers alike. P. Thomas, CEO of Voxtron, emphasized the company’s shift from traditional contact center solutions to advanced tools like ERP systems, virtual agents, and digital engagement platforms. ‘Our goal is to enhance how companies connect with their customers across all channels,’ Thomas stated during an interview at Gitex Global. Voxtron’s flagship products, including the cloud-based Voxvantage Contact Center as a Service (CCaaS) and Engage 360, are designed to streamline operations, personalize interactions, and reduce costs. The company has also integrated its solutions with platforms like Microsoft Dynamics 365 and Odoo ERP. Recognizing the preferences of younger consumers, particularly Gen Z, Voxtron has prioritized mobile-friendly and social media-integrated solutions. ‘Younger customers prefer instant, intuitive engagement through platforms they already use,’ Thomas explained. The UAE’s tech-savvy market has been instrumental in Voxtron’s growth, with businesses actively seeking strategic solutions to stay competitive. Voxtron’s partnerships with global tech leaders such as Microsoft, Enghouse Interactive, and Kore.ai have enabled it to deliver AI-enhanced services, including conversational bots and intelligent routing systems. Looking ahead, Thomas envisions AI as the cornerstone of CX, with applications ranging from predictive analytics to virtual agents. ‘AI will be embedded in every aspect of CX,’ he said. With the UAE government increasing its investment in AI and digital infrastructure, Voxtron anticipates sustained demand for innovative, scalable CX solutions. ‘We’re not just reacting to trends; we’re helping shape them,’ Thomas concluded.

  • Smart home entertainment gains ground in the Gulf as Valerion eyes regional expansion

    Smart home entertainment gains ground in the Gulf as Valerion eyes regional expansion

    The Gulf region is witnessing a surge in demand for smart home technologies, with high-end entertainment systems leading the charge. At Gitex Global Dubai, Valerion CEO Andy Zhao introduced the VisionMaster Max, a cutting-edge projector designed to integrate seamlessly into modern smart homes. This launch underscores the region’s growing appetite for immersive, design-forward technology that blends luxury with functionality. The Middle East, alongside the U.S., Europe, Japan, and Australia, is one of Valerion’s fastest-growing markets, driven by high income levels and a preference for refined living. Zhao emphasized that Valerion is not merely selling products but promoting a lifestyle. The company has already made its products available on platforms like Amazon and Noon and is actively seeking distribution partners across the Gulf to ensure seamless installation and support. Industry analysts highlight that this move aligns with broader regional trends, including rising demand for smart home integration, luxury tech experiences, and products that merge design with utility. The VisionMaster Max is compatible with major automation platforms such as Apple HomeKit, Google Home, Control4, Savant, and Crestron, catering to tech-savvy homeowners seeking convenience and control. The projector addresses long-standing issues in projector technology, such as the rainbow effect (RBE), which Valerion claims to be the first in the industry to resolve, enhancing visual clarity for sensitive viewers. Zhao’s ambitious vision for the region aims to redefine global home entertainment, drawing comparisons to iconic brands like Apple and Aston Martin. While it remains to be seen whether Valerion will achieve market dominance, its focus on innovation and lifestyle alignment positions it well in a rapidly evolving consumer landscape.

  • UAE: New ‘smart safety tracker’ to detect health risks at workplaces, offer solutions

    UAE: New ‘smart safety tracker’ to detect health risks at workplaces, offer solutions

    The United Arab Emirates (UAE) has taken a significant leap forward in workplace safety with the launch of its innovative Smart Safety Tracker, a cutting-edge system powered by generative artificial intelligence (GenAI). Unveiled at Gitex Global 2025 by the Ministry of Human Resources and Emiratisation (MoHRE), this advanced tool aims to modernize field inspections and enhance regulatory oversight across workplaces in the UAE. The system leverages Deep Learning algorithms trained on thousands of real-world scenarios, enabling it to detect unsafe practices and health risks instantly. By analyzing field images and data, the Smart Safety Tracker identifies violations such as the absence of protective equipment, unsafe work practices, or hazardous material accumulation with unparalleled accuracy and speed. The GenAI component generates natural-language reports detailing the type, location, and severity of violations, along with recommended corrective actions. This innovation streamlines the inspection process, allowing field inspectors to focus on analysis and decision-making rather than routine tasks. Shayma Yousef Alawadhi, acting undersecretary of Labour Market Development & Regulation at MoHRE, emphasized that the project aligns with the UAE Government’s vision of public service excellence and innovation. Additionally, MoHRE introduced ‘The Eye,’ an AI-powered system for verifying documents, further enhancing the UAE’s push toward smart government services. Together, these initiatives underscore the UAE’s commitment to fostering safe, sustainable, and efficient workplaces.

  • AI-driven solutions at GITEX focused on trust and efficiency

    AI-driven solutions at GITEX focused on trust and efficiency

    The 2025 edition of GITEX Global has shifted its focus from the futuristic potential of Artificial Intelligence (AI) to its current, practical applications. This year’s event emphasizes how AI-driven tools are enhancing decision-making, reducing risks, and improving efficiency across industries. From streamlining IT operations to optimizing network performance, AI is being showcased as a transformative force in everyday business processes.

  • Hackers use Canada, US airport PA systems to praise Hamas, criticise Trump

    Hackers use Canada, US airport PA systems to praise Hamas, criticise Trump

    In a coordinated cyberattack, hackers infiltrated the public address (PA) systems and flight information displays at four airports across Canada and the United States on Tuesday, October 15, 2025. The breaches occurred at Kelowna International Airport and Victoria International Airport in British Columbia, Windsor International Airport in Ontario, and Harrisburg International Airport in Pennsylvania. The hackers broadcast messages praising Hamas and criticizing former U.S. President Donald Trump, along with unauthorized images and music. According to officials, the attackers exploited third-party software and cloud-based systems to gain access. The Kelowna Royal Canadian Mounted Police (RCMP) confirmed that an advertisement streaming service at Kelowna Airport was briefly compromised. Similarly, Victoria Airport switched to an internal system to regain control after the breach. The Canadian Centre for Cyber Security is collaborating with the RCMP and affected airports to investigate the incidents. In the U.S., Transportation Secretary Sean Duffy acknowledged the breach at Harrisburg International Airport, with the Federal Aviation Administration (FAA) also involved in the probe. All four airports, which are smaller regional hubs, reported that their systems were restored to normal shortly after the attacks. The incident highlights vulnerabilities in airport cybersecurity infrastructure and raises concerns about the potential for future disruptions.

  • Look: UAE-made $25 million self-driving F1 race car ready to compete in Abu Dhabi

    Look: UAE-made $25 million self-driving F1 race car ready to compete in Abu Dhabi

    The United Arab Emirates has unveiled a groundbreaking innovation in the world of motorsports: a $25 million self-driving Formula One (F1) race car powered entirely by artificial intelligence (AI). Developed by the Advanced Technology Research Council (ATRC) in Abu Dhabi, the EAV-25 is a sleek, futuristic vehicle designed to compete without human intervention. Its striking hammerhead shark-inspired design and cutting-edge technologies, including advanced sensor systems, edge computing, and fast mobility stacks, make it a marvel of modern engineering. Unlike traditional F1 cars, which cost between $12 million and $15 million, the EAV-25’s components, such as its $50,000 steering wheel and $500,000 wings, reflect its unparalleled sophistication. The car is currently on display at the Evolve Future Mobility Show in Sharjah and will compete in the Abu Dhabi Autonomous Racing League at Yas Marina Circuit on November 15, with a $2.25 million prize pool at stake. The EAV-25 can reach speeds of 370 km/h, outperforming human-driven cars by leveraging AI algorithms that analyze millions of operations per second. This innovation marks a significant milestone in the evolution of motorsports, where data and algorithms are becoming the new competitive edge.

  • China’s tech-empowered grain farming bolsters food security

    China’s tech-empowered grain farming bolsters food security

    As China commemorated World Food Day on October 16, 2025, the nation showcased its technological advancements in agriculture, which have significantly bolstered food security. In major grain-producing regions, fleets of crawler harvesters worked tirelessly to gather a bountiful harvest, despite challenging weather conditions. In Shandong province, farmers employed advanced measures such as mechanical drying facilities to combat persistent rainfall, ensuring minimal grain loss. By October 2025, Wenshang county had established 38 grain drying centers with a daily capacity of 9,500 tonnes, a fivefold increase since 2020.

  • Sheikh Mohammed’s vision: Dubai to host world’s largest tech and AI event in 2026

    Sheikh Mohammed’s vision: Dubai to host world’s largest tech and AI event in 2026

    Dubai is poised to make history by hosting the world’s largest technology and artificial intelligence event in 2026. Named ‘Gitex TechCation 2026,’ the event will take place from December 7 to 11 at Expo City Dubai, as announced by Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of The Executive Council of Dubai. The initiative is part of Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai’s vision to position Dubai as a global leader in technology and innovation. The event will transcend traditional convention halls, leveraging Dubai’s tourism and cultural networks to create immersive, citywide experiences. A strategic partnership between the Dubai World Trade Centre (DWTC) and the Dubai Department of Economy and Tourism (DET) has been established to curate programs and campaigns that integrate technology with the city’s vibrant cultural landscape. This approach aims to extend visitor stays and enhance Dubai’s appeal as a premier destination for tourism, investment, and innovation. Dubai’s global standing as a top travel destination has been reinforced by its three consecutive wins in Tripadvisor’s Travellers’ Choice Best of the Best Awards (2022-2024) and its burgeoning culinary scene, which boasts 119 Michelin-recognized restaurants, including 19 with Michelin Stars. Gitex TechCation aligns with the Dubai Economic Agenda D33, which seeks to rank Dubai among the world’s top three global cities by 2033. The event will further solidify Dubai’s reputation as a hub for talent, foreign direct investment, and commerce, building on its record of attracting Greenfield FDI projects and its top ranking in Savills’ Executive Nomad Index.

  • Sber joins global tech leaders at GITEX GLOBAL 2025, showcasing breakthrough technologies

    Sber joins global tech leaders at GITEX GLOBAL 2025, showcasing breakthrough technologies

    Sber, a leading technology company, made a significant impact at GITEX GLOBAL 2025, held in Dubai from October 13–17, 2025. The event, renowned for bringing together global tech innovators, saw Sber unveil its latest AI-driven solutions and announce the upcoming AI Journey conference in Moscow. The exhibition featured Sber’s cutting-edge technologies, including GigaChat, a neural network model; GigaStudio, a website and landing page generator; and Smile and Pay technology. Attendees also experienced interactive image creation with the Kandinsky neural network and music track generation using the SymFormer AI service, which included Arabic vocals. The AIRI Institute, a partner of Sber, showcased eight advanced solutions, such as CADrille for 3D model restoration and LLM Microscope for evaluating language models. The Speech Technology Center introduced AI-powered B2B and B2G solutions, including GridID and Smart Tracker FRS. Andrey Belevtsev, Sberbank’s senior vice president, emphasized the importance of GITEX in promoting Russian technological advancements globally and highlighted Sber’s role in shaping the future of AI. The AI Journey conference, scheduled for November 19–21, 2025, will further explore AI’s impact on science, economy, and society.

  • The most anticipated collaboration of 2025: ROG and XBOX unite to redefine handheld gaming

    The most anticipated collaboration of 2025: ROG and XBOX unite to redefine handheld gaming

    The gaming industry is set to witness a groundbreaking evolution in 2025 with the highly anticipated collaboration between ASUS’s Republic of Gamers (ROG) and Microsoft’s Xbox. The result of this partnership is the ROG Xbox Ally X (RC73XA), a handheld gaming device that redefines portable gaming by combining console simplicity with PC-level performance. Priced at Dh3,499, the Ally X is now available on the ASUS UAE eShop and leading retailers across the UAE, offering gamers an unparalleled experience.

    The Ally X addresses a long-standing challenge in handheld gaming: balancing power and portability. Unlike its predecessors, which often sacrificed one for the other, the Ally X delivers both. Its open-platform design allows seamless switching between platforms like Steam, Epic Games, Battle.net, and Xbox Game Pass, transforming it into a versatile mini-PC for gamers. This flexibility ensures compatibility with a wide range of titles, making it a true game-changer.

    Under the hood, the Ally X is powered by the latest AMD Ryzen Z1 Extreme processor with RDNA 3 graphics, delivering console-grade visuals and PC-class frame rates. The device features a redesigned chassis with improved cooling, a 1TB SSD, and an 80Wh battery that nearly doubles playtime compared to previous models. Ergonomically designed grips and fine-tuned triggers ensure comfort during extended gaming sessions, while the 7-inch Full HD 120 Hz display guarantees crisp and fluid visuals.

    The Ally X also integrates a familiar Xbox experience, optimized for handheld use. Upon startup, users are greeted by an Xbox-inspired interface built for gaming and optimized within Windows 11. Background processes are minimized to focus system resources on gameplay, and a dedicated Xbox button provides quick access to the Game Bar overlay, enabling easy navigation through libraries, settings, and ROG’s Armoury Crate SE.

    In summary, the ROG Xbox Ally X is not just a handheld device; it’s a hybrid gaming solution that bridges the gap between consoles and PCs. With its thoughtful design, powerful performance, and competitive pricing, it’s poised to become a must-have for gamers. Additionally, purchasers can enjoy a 20% discount on ASUS Premium Care warranty packages until November 30 and join the ROG Elite Program for exclusive rewards and community events.