分类: business

  • How UAE banks can grow by focusing on underserved, niche segments

    How UAE banks can grow by focusing on underserved, niche segments

    In the competitive landscape of the UAE’s banking sector, financial institutions are increasingly turning to technology and niche markets to drive growth. Experts highlight that digital banks and financial disruptors can achieve faster expansion by focusing on underserved segments and leveraging advanced technologies to streamline operations. Saadaat Yaqub Bajwa, Director and Co-founder of Kamel Pay, emphasized the potential of targeting blue-collar workers, who constitute 50% of the UAE’s population. ‘They are underbanked and underserved, offering significant growth opportunities,’ he noted. Kamel Pay has expanded its offerings to include microfinance, loans, and B2B financing, catering specifically to this demographic. At the Banking Innovation and Technology Summit in Dubai, industry leaders discussed the rise of digital banks and open finance. Vibhor Mundhada, CEO of Neopay, stressed the importance of horizontal availability alongside niche focus, ensuring their platform supports diverse payment methods for merchants. Technology plays a pivotal role in scaling operations efficiently. Fazil Badrudeen, Head of Brand and Marketing at Vision Bank, explained how AI and automation have streamlined compliance processes, enabling the bank to handle transactions with a lean team while meeting regulatory standards. Mohamed Roushdy, CIO of Reem Finance, praised the UAE’s supportive regulatory environment, which facilitates the transition from financial services to full banking. The Central Bank’s proactive approach in approving fintech partnerships and licenses further underscores the nation’s commitment to fostering innovation in the banking sector.

  • UAE banks shift focus to long-term customer engagement, loyalty, says expert

    UAE banks shift focus to long-term customer engagement, loyalty, says expert

    In a transformative shift, UAE banks are leveraging artificial intelligence (AI) and data analytics to foster long-term customer relationships, moving beyond transactional interactions to support customers through key life milestones. This strategic pivot was highlighted by Luis Rodriguez, Product Evangelist at Crif-Strands, during the 4th Banking Innovation and Technology Summit 2025 in Dubai. Rodriguez emphasized that modern customers seek more than financial products; they desire a trusted partner to guide them through significant decisions such as saving, career advancements, or purchasing a home. He noted that while digital channels have streamlined banking processes, they have also diminished the human element. To bridge this gap, banks are now analyzing customer behavior, preferences, and lifestyle patterns to offer personalized services. Rodriguez underscored the importance of engaging customers early in their financial journeys, stating that loyalty is built by being present from the outset, not just at the point of sale. The summit, attended by senior leaders from banks, fintech firms, and regulatory bodies, served as a platform to discuss how technology is reshaping the UAE’s financial landscape. Rodriguez also highlighted the growing importance of transparency in data usage, particularly with the rise of open banking. He stressed that customers must understand the value of their data and how it is utilized to build trust. Crif-Strands is aiding banks in optimizing lending processes and developing customer-centric digital operations, enabling them to cater to individuals with limited credit history and the region’s mass affluent segment. The summit reinforced the UAE’s position as a leading financial and technology hub, with industry leaders collaborating to drive the next phase of digital growth.

  • Why now is the moment for Gulf NRIs to bet big on India’s equity markets

    Why now is the moment for Gulf NRIs to bet big on India’s equity markets

    Dubai is rapidly establishing itself as a global wealth hub, and for the millions of non-resident Indians (NRIs) across the Gulf Cooperation Council (GCC), the opportunity to invest in India’s equity markets has never been more compelling. India’s stock market has emerged as one of the most resilient and fastest-growing globally, driven by structural reforms, a thriving digital economy, and robust domestic consumption. For NRIs in the GCC, who collectively manage significant investable wealth, allocating a meaningful portion of their portfolios to India is becoming increasingly urgent.

    Industry experts argue that India is no longer just a growth story; it is a ‘compounding story.’ This sentiment will take center stage at the Cafemutual Investment Summit 2025, scheduled for November 20 at Dubai’s Dusit Thani Hotel. The invite-only event aims to decode opportunities and risks for NRIs seeking exposure to India’s dynamic investment landscape.

    Prem Khatri, Founder and CEO of Cafemutual, emphasizes the shift: ‘NRIs and global Indians are increasingly recognizing that their portfolios need a meaningful India allocation to capture the structural shift underway. Our summit is designed to bridge the knowledge gap and provide practical insights that can immediately translate into sharper client outcomes.’

    The 2025 edition will feature distinguished investment leaders and industry experts, including Jignesh Desai, Co-Founder of NJ Group, Madhu Lunawat, Founder, MD & CEO of The Wealth Company Mutual Fund, and Neil Parikh, CEO of PPFAS, among others. Dubai-based wealth leaders will also headline special sessions on the future of wealth, the NRI ecosystem, and cross-border opportunities.

    Key sessions include ‘Mutual Funds for NRIs: The Core of a Long-Term India Portfolio,’ ‘Smart Simplicity: Winning in India Without Overcomplication,’ and ‘Future-Proof Portfolios: Blending Global & Indian Assets.’ For NRIs in the GCC, mutual funds offer a simple yet effective route to participate in India’s growth without the complexity of direct stock picking. With India’s GDP projected to maintain strong momentum and sectors like technology, manufacturing, and financial services driving market performance, experts believe disciplined exposure through professionally managed funds can deliver superior risk-adjusted returns.

    Dubai’s emergence as a hub for international wealth adds another layer of opportunity. As Khatri notes, ‘Bringing India’s most respected investment minds to Dubai creates a unique, high-impact platform for dialogue, learning, and collaboration.’ For NRIs balancing global aspirations with Indian roots, the message is clear: the time to act is now. India’s markets are not just growing — they are compounding, and those who position early stand to benefit from a structural story that could define wealth creation for decades.

  • Vitol, Cnergyico make Pakistan’s biggest single delivery of marine fuel

    Vitol, Cnergyico make Pakistan’s biggest single delivery of marine fuel

    In a landmark development for Pakistan’s maritime industry, global energy trading giant Vitol and Pakistan’s largest oil refiner, Cnergyico, have successfully executed the country’s largest single delivery of very low sulphur fuel oil (VLSFO) for ship refuelling. This significant shipment, announced in a statement late Monday, marks a pivotal step in enhancing Pakistan’s role in the global shipping sector. The VLSFO, compliant with International Maritime Organization (IMO) regulations, was produced by Cnergyico following its import of U.S. crude oil cargoes in August and September. The fuel was delivered to a vessel owned by shipping major MSC at Port Qasim using the Singapore-flagged bunker barge Marine Ista, capable of supplying 6,800 metric tons of marine fuel in a single delivery. Notably, this delivery was the first to load fuel directly from the Karachi Port Trust’s Oil Pier, bypassing traditional truck deliveries. The initiative not only enables large vessels refuelling in Pakistan to undertake longer east-to-west routes without additional stops but also strengthens Pakistan’s local supply of environmentally compliant marine fuel. Vitol and Cnergyico plan to continue this collaboration, with Vitol expanding its bunker locations to include Karachi Port, Port Qasim, and Karachi Anchorage. Aumar Abbassciy, director at Cnergyico Pk Limited, emphasized that this effort underscores Pakistan’s growing capacity to provide sustainable fuel solutions to the global shipping industry.

  • UAE bank customers want tech that ‘feels human’; how firms are redesigning services

    UAE bank customers want tech that ‘feels human’; how firms are redesigning services

    In a rapidly evolving digital landscape, UAE bank customers are demanding technology that combines speed, convenience, and personalization while retaining a human touch. This sentiment was highlighted by Gilbert Jadallah, Regional Sales Manager at Tungsten Automation, during a fireside chat at the 4th Banking Innovation and Technology Summit 2025, hosted by Khaleej Times on November 18. Jadallah emphasized that banks must overhaul not only their customer-facing applications but also their internal workflows to meet these expectations. By automating processes such as onboarding, KYC, lending, and trade, banks can reduce paperwork and allocate more time to client support. Jadallah noted, ‘Customers in the UAE want fast, simple, and personalized services. They also want digital journeys to feel human. To achieve that, banks have to free their staff from friction in the back office.’ The summit, now in its fifth edition, brought together senior leaders from banks, fintech firms, and regulatory bodies to explore how technology is reshaping financial services in the UAE. Moderated by Priyadarshinee Awatramani, Executive Director and Head of Client Experience at Standard Chartered Bank, the session delved into balancing empathy and efficiency in an increasingly digital banking sector. Awatramani stressed the importance of maintaining trust and the human element in a data-driven industry. Jadallah highlighted the potential of real-time data integration, explaining that many banks operate with disconnected data silos, which hinder their ability to anticipate customer needs. By leveraging automation platforms, banks can gain real-time insights, detect potential fraud, and respond proactively. ‘Real-time insights allow banks to move from reactive to proactive. That is where timely empathy comes in, being there for customers before they ask,’ he said. Awatramani added that scaling empathy across digital touchpoints requires responsible data usage and designing supportive customer journeys. The summit continues to serve as a vital platform for CEOs, CIOs, regulators, and fintech founders to collaborate and drive the UAE’s growth as a global hub for finance and technology.

  • Dubai Airshow 2025: Flydubai orders 150 Airbus aircraft worth Dh88 billion

    Dubai Airshow 2025: Flydubai orders 150 Airbus aircraft worth Dh88 billion

    In a landmark move at the Dubai Airshow 2025, Flydubai, Dubai’s smallest carrier, has inked a monumental agreement with Airbus for the purchase of 150 A321neo aircraft, valued at $24 billion (Dh88 billion). This strategic acquisition marks a significant step in diversifying Flydubai’s narrow-body fleet and bolstering its long-term expansion strategy. The aircraft are slated for delivery starting in 2031, aligning with the airline’s vision for sustained growth and operational efficiency.

    The deal was formalized during a signing ceremony attended by Sheikh Ahmed bin Saeed Al Maktoum, Chairman of Flydubai, and Christian Scherer, CEO of Commercial Aircraft at Airbus. Also present was Ghaith Al Ghaith, Chief Executive Officer of Flydubai. Sheikh Ahmed emphasized that this agreement represents a pivotal milestone in the airline’s journey, underscoring its commitment to innovation and excellence in the aviation sector.

    Christian Scherer highlighted the A321neo’s advanced features, including its range, fuel efficiency, and passenger comfort, which align with Flydubai’s operational goals. The aircraft, part of the A320neo Family, incorporates cutting-edge technologies such as new-generation engines and Sharklets, delivering over 20% fuel savings and CO₂ reductions compared to older models.

    This deal is the second major aircraft order announced at the Dubai Airshow 2025, following Emirates’ $37.8 billion (Dh139 billion) order for 65 Boeing 777-9 aircraft. Flydubai’s expanded fleet will further cement Dubai’s status as a global aviation hub, with the airline currently serving over 135 destinations across 57 countries. The new aircraft will also play a crucial role in supporting the expansion of Dubai World Central, enhancing the city’s connectivity and economic growth.

  • UAE: Etihad Airways to buy 32 Airbus aircraft; first deliveries start in 2027

    UAE: Etihad Airways to buy 32 Airbus aircraft; first deliveries start in 2027

    Etihad Airways, the UAE’s national carrier, has announced a significant fleet expansion with the acquisition of 32 Airbus aircraft. The deal, unveiled on November 18, 2025, includes a combination of A350-1000s, A350F freighters, and A330-900s, sourced through direct orders and lease agreements. The first deliveries are scheduled to commence in 2027. This move follows Etihad’s earlier agreement in 2025 to purchase 28 Boeing widebody aircraft, bringing the airline’s total new widebody orders for the year to 60 across both Airbus and Boeing. The Abu Dhabi-based airline emphasized that this expansion is a strategic step to accelerate its growth and solidify its position as one of the world’s fastest-growing full-service carriers. With the new Airbus order, Etihad will operate a comprehensive widebody fleet, including the A380, A350 family (including freighters), and A330neo. Antonoaldo Neves, CEO of Etihad Airways, highlighted the significance of the deal, stating, ‘These agreements reflect our confidence in Abu Dhabi’s aviation future and our commitment to positioning the emirate as one of the world’s leading hubs.’ He added, ‘With 60 new widebody aircraft ordered this year across Airbus and Boeing, we are building one of the most modern, efficient, and flexible long-haul fleets in the world.’ The announcement underscores Etihad’s ambition to enhance its global connectivity and operational efficiency.

  • Bankruptcy tribunal saves 27 high-tech firms, 2,000 jobs since 2024

    Bankruptcy tribunal saves 27 high-tech firms, 2,000 jobs since 2024

    Since 2024, the Beijing Bankruptcy Tribunal has successfully rescued 27 small and medium-sized high-tech enterprises, safeguarding over 2,000 jobs and injecting 2.4 billion yuan ($337 million) in investments. These companies, operating in cutting-edge sectors such as artificial intelligence, big data, intelligent healthcare, digital culture, and computing power infrastructure, faced operational challenges due to rapid market changes and short technology lifecycles. The tribunal, under the Beijing No. 1 Intermediate People’s Court, employed judicial measures like restructuring and settlements to resolve over 10 billion yuan in debts. Vice-President Li Zhongyong highlighted the tribunal’s streamlined case-handling procedures and tailored debt settlement plans, which ensured the continuity of technological research during restructuring. The tribunal also relaxed legal standards for case reviews, enabling swift bankruptcy protection for distressed firms. Moving forward, the tribunal plans to refine rules for assisting high-tech enterprises and enhance legal talent education to professionalize case handling.

  • Driving French business growth in Dubai: The Clemenceau Group strategy

    Driving French business growth in Dubai: The Clemenceau Group strategy

    Dubai has emerged as a magnet for global entrepreneurs, with French founders, professionals, and investors increasingly choosing the UAE as their base. Over 40,000 French citizens now reside in Dubai, forming one of the most robust Francophone business networks outside Europe and significantly contributing to the city’s economic vitality. This trend is driven not only by lifestyle and tax advantages but also by Dubai’s efficient business ecosystem, characterized by swift decision-making, transparent administrative processes, and supportive frameworks for ambitious ventures. The city’s strategic connectivity to Europe, Africa, and Asia further enhances its appeal. French entrepreneurship in Dubai has diversified beyond hospitality and retail to encompass e-commerce, consulting, real estate, logistics, and digital platforms. Entrepreneurs are drawn to Dubai’s streamlined business setup, manageable banking processes, and straightforward corporate tax rules. However, navigating the complexities of free zones, visas, and compliance can be daunting. Enter the Clemenceau Group, founded by Nouria Mamèche in 2018, which has become a pivotal advisor for French-speaking entrepreneurs. The group supports over 500 companies, offering expertise in business formation, visas, banking, and compliance. Its unique strength lies in its deep understanding of both the UAE’s administrative systems and cultural nuances, facilitated by its multilingual team. The Clemenceau Group’s step-by-step guidance helps entrepreneurs avoid costly mistakes and integrate smoothly into Dubai’s business environment. As the French community in Dubai matures, it has developed robust networks and collaborations, creating a structured ecosystem for sustained growth. With clearer regulations, stronger community ties, and a maturing advisory landscape, Dubai is now a natural extension of France’s global business footprint, offering speed, access, and stability for French entrepreneurs.

  • R&B Fashion wins ‘Most Admired Value Retailer’ at SRF RetailMe Awards 2025

    R&B Fashion wins ‘Most Admired Value Retailer’ at SRF RetailMe Awards 2025

    R&B Fashion, a prominent homegrown brand under the Apparel Group, has been honored with the ‘Most Admired Value Retailer’ title at the esteemed SRF RetailMe Awards 2025. The award ceremony, held in Riyadh, Saudi Arabia, celebrated outstanding achievements in retail innovation and customer satisfaction. This accolade underscores R&B Fashion’s dedication to providing exceptional value while maintaining high standards of style and quality, solidifying its reputation as a leading fashion destination across the GCC region. The brand’s success is rooted in its ability to deeply understand customer needs and consistently surpass expectations. R&B Fashion’s winning strategy combines trendy designs, affordable pricing, and a customer-centric approach, which has resonated strongly with value-conscious shoppers. With a rapidly expanding presence of over 180 stores across 75 cities in 8 countries, the brand is on track to reach the milestone of 250 stores. R&B Fashion’s extensive product range, strategic sourcing for competitive pricing, and seamless shopping experience across both physical and digital platforms have been key drivers of its success. Additionally, the brand has invested significantly in understanding regional fashion trends and tailoring its offerings to meet local preferences. As R&B Fashion celebrates this significant achievement, it remains steadfast in its commitment to affordability, quality, and customer satisfaction, aiming to set new benchmarks in the value retail segment.