ACB Caribbean has issued an apology to its customers for the ongoing disruptions in ATM services and announced extended banking hours in Antigua to mitigate the inconvenience caused.
In a statement, the bank acknowledged the challenges faced by customers and expressed regret for the level of downtime experienced. “The level of downtime you’ve encountered is not acceptable, and we take full responsibility,” the statement read.
To address the issue, ACB Caribbean has invested in a new fleet of Smart ATMs, which are currently undergoing final testing in Antigua & Barbuda. The bank attributed the delay in deployment to technical and logistical factors but assured customers that the upgraded machines would be rolled out as quickly and safely as possible.
In the meantime, the bank has implemented temporary measures to ensure continued access to cash and banking services. These measures include extended opening hours at all branches in Antigua, with branches now closing at 3:00 PM from Monday to Friday. Additionally, Saturday banking services will be available at the Village Walk branch starting July 12, 2025, from 9:00 AM to 12:00 noon for teller transactions only.
“We understand your frustration and appreciate your patience as we work diligently to improve your banking experience,” the statement continued. “Our team is fully committed to restoring the reliability you expect and deserve.”
The bank thanked its customers for their continued support and assured them of its commitment to resolving the issues promptly.