The UAE’s premier national lottery platform has successfully restored its digital services after experiencing a significant technical interruption that lasted approximately two hours on Tuesday morning. The outage, which commenced in the early hours of February 3, 2026, temporarily prevented certain users from accessing the official lottery website and related services.
Company representatives swiftly addressed the situation through their social media channels, confirming that technical specialists were conducting comprehensive investigations into the system malfunction. During the disruption period, prospective players encountering access difficulties received official guidance to either attempt reconnection at a later time or utilize alternative internet service providers.
For users requiring immediate assistance, the organization maintained accessible support channels including a dedicated helpline (800 2365) and email support (support@theuaelottery.ae). The lottery administration expressed gratitude toward its user base for their patience and understanding throughout the resolution process.
Established in late 2024 under the regulatory supervision of the General Commercial Gaming Regulatory Authority (GCGRA), the UAE Lottery represents the nation’s first and exclusively licensed national lottery program. Operated by The Game LLC, the platform features diverse gaming options including the flagship Lucky Day weekly draw alongside various instant-win scratch cards and rapid-play formats, offering participants the opportunity to win substantial monetary prizes.
The organization has implemented robust responsible gaming protocols in collaboration with Takalam, an artificial intelligence-driven mental health support platform. These measures include continuous monitoring of participant behavior and proactive intervention mechanisms to ensure ethical gaming practices among eligible residents aged 18 and above.