India’s aviation sector is confronting substantial operational challenges as IndiGo, the nation’s dominant carrier with over 60% domestic market share, has canceled more than 300 flights since Tuesday. This disruption has created travel chaos at major hubs including Delhi, Mumbai, Hyderabad, and Bengaluru, leaving thousands of passengers stranded during peak travel season.
The budget airline attributes the widespread cancellations to a combination of technical malfunctions, adverse weather conditions, and implementation challenges with newly introduced crew rostering regulations. In response to the crisis, IndiGo has implemented what it describes as “calibrated adjustments” to its flight schedule through Friday in an effort to stabilize operations.
According to data from ANI news agency, the scale of disruptions reached critical levels Thursday morning with 33 cancellations at Delhi, 85 at Mumbai, and 73 at Bengaluru airports. The situation has sparked significant passenger outrage, with numerous videos of frustrated travelers circulating across social media platforms. Many affected customers have taken to X (formerly Twitter) to voice their complaints, typically receiving standardized responses from the airline citing factors “beyond our control.”
India’s aviation regulatory authorities have initiated an investigation into the disruptions, formally requesting that IndiGo provide detailed explanations for the extensive cancellations and delays. Media reports indicate the airline has been grappling with pilot and crew shortages since November 1st, when new Flight Duty Time Limit (FDTL) regulations took effect. These rules impose stricter limits on flight hours and mandate increased rest periods for crew members.
However, the Federation of Indian Pilots has contested IndiGo’s assessment, noting that other airlines operating under the same regulatory framework have remained largely unaffected. The organization stated that the cancellations “cannot be attributed” solely to the new FDTL rules.
This operational crisis represents a significant reputational challenge for the two-decade-old carrier, which built its brand identity around punctuality and reliability. Recent performance metrics indicate deteriorating service standards, with a LocalCircles survey revealing that 54% of IndiGo passengers reported timeliness issues over the past year. The airline’s response to this systemic disruption will likely have lasting implications for its competitive position in India’s rapidly growing aviation market.