China’s National Immigration Administration (NIA) has announced a significant enhancement to its 12367 Government Service Platform with the introduction of French language support effective December 11, 2025. This strategic expansion forms part of China’s ongoing initiative to optimize immigration and entry-exit services for international visitors and residents.
The upgraded interactive voice response system now offers five language options: English, French, Russian, Korean, and Japanese. While English queries receive immediate automated responses, calls in French, Russian, Japanese, or Korean initiate a sophisticated three-way conference system connecting the caller simultaneously with a professional translator and an immigration specialist. This integrated approach ensures comprehensive service delivery under the administration’s “one number, immediate response, service completed” operational philosophy.
As China’s premier integrated customer service portal for both domestic and international travelers, the 12367 platform maintains multiple access channels including telephone hotline, dedicated mobile application, WeChat and Alipay mini-programs, and an official website. The system serves as a critical interface for addressing urgent concerns and operational challenges related to China’s immigration management frameworks.
Since its inauguration on April 8, 2021, the platform has processed over 20 million service inquiries originating from 165 countries and regions. The system has demonstrated exceptional performance metrics with a 98.82% average satisfaction rate and a remarkable 99.94% first-call resolution rate across various immigration-related matters including policy consultations and procedural guidance.
The NIA has confirmed its commitment to further developing the 12367 platform through continued expansion of service channels, additional language options, and enhanced functionality to better facilitate international travel and cross-border mobility.