In preparation for the massive passenger influx expected during the 2026 Spring Festival travel period, railway attendants from the Chongqing Passenger Transport Section have commenced comprehensive professional training programs. These intensive sessions, organized by China Railway Chengdu Group, focus on elevating service standards through refined etiquette protocols and enhanced passenger interaction techniques.
The training curriculum encompasses multiple dimensions of customer service excellence, including standardized communication procedures, emergency response protocols, and cultural sensitivity awareness. Participants engage in practical simulations replicating high-pressure scenarios commonly encountered during peak travel seasons, ensuring readiness for the anticipated surge in passenger volume.
Visual documentation from the January 22nd training session reveals attendants practicing precise movement coordination, formal greeting ceremonies, and efficient baggage assistance techniques. The program emphasizes both technical proficiency and emotional intelligence development, recognizing that quality service during China’s largest annual human migration event requires exceptional interpersonal skills alongside operational expertise.
Railway authorities indicate this preparatory initiative reflects China’s ongoing modernization of transportation services, particularly crucial for the Chongqing hub which serves as critical infrastructure connecting southwestern China. With Spring Festival travel representing both operational challenge and cultural tradition, these training measures aim to transform necessary transportation into comfortable travel experiences for millions of journeying citizens.