Australian telecommunications giant Optus is under intense scrutiny following a catastrophic systems outage that left hundreds unable to contact emergency services for 13 hours, resulting in multiple deaths. The incident, which occurred last week, affected more than half of the country, with over 600 emergency calls failing to connect, primarily in South Australia, Western Australia, and the Northern Territory. Optus CEO Stephen Rue has publicly apologized for the ‘completely unacceptable’ failure, acknowledging that at least three lives were lost due to the outage, including a baby boy. However, police have indicated that the network failure was ‘unlikely’ to be the cause in the infant’s case. Authorities in Western Australia also suspect a fourth death linked to the incident. The Australian Communications and Media Authority (Acma) has launched an investigation, criticizing Optus for its delayed response. The company waited 40 hours to inform the public and regulators, contrary to standard practice. Rue attributed the outage to a technical fault during a network upgrade but admitted the company was unaware of the issue for 13 hours. Despite multiple customer complaints, the problem was not escalated promptly. Acma expressed deep concern, emphasizing that access to emergency services is a fundamental responsibility of telecom providers. This is the second major outage for Optus in two years, following a 2023 incident that resulted in A$12 million in penalties. Communications Minister Anika Wells has condemned the failure, stating that Optus will face ‘significant consequences.’ Prime Minister Anthony Albanese has suggested Rue consider resigning. Investigations are ongoing, with Rue promising daily public updates.